Returns and Refunds
We want customers to have a clear understanding of our return and refund process before purchasing a magazine.
Eligibility
A return or refund may be available when:
- The magazine arrives damaged, defective, or is not the item you ordered
- The request is made within 14 days of the delivery date
- The item is unused, unread copies in original condition are preferred, though we understand a magazine may naturally be opened to inspect it
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect magazine, contact us at: contact.noodlemagazine@gmail.com
Please provide:
- Order number
- Name
- Magazine title
- Description of the issue
- Photographs where appropriate
Refunds
Approved refunds are processed to your original payment method (the card or account used at checkout).
The time required for a refund to appear may depend on the payment provider or financial institution, and typically takes 5–10 business days after approval.
Non-Refundable Items
The following are not eligible for return or refund:
- Back issues marked “Final Sale” at the time of purchase
- Magazines returned more than 14 days after delivery
- Gift cards or store credit, once issued
Digital Products
Digital magazine purchases (PDF or app-based access) are non-refundable once the download link has been accessed or the content has been viewed, except where the file is defective or corrupted. If you experience a technical issue accessing a digital purchase, contact us within 7 days and we’ll provide a replacement download or refund.
Cancellations
Orders can be cancelled free of charge within 24 hours of purchase, or any time before the order has shipped, whichever comes first. To cancel, email us with your order number as soon as possible — once an order has shipped, it falls under the standard Returns & Refund process above instead.
How to Request a Return or Refund
Contact: contact.noodlemagazine@gmail.com
Include your order number and explain why you are requesting a return or refund. We will review the request according to this policy and respond within 2–3 business days.
Policy Updates
NoodleMagazine may update this policy when our products, services, or business processes change.